Return Policy

At Pet Foundry, we strive to provide high-quality products for pets and their owners. Please read our Return & Refund Policy carefully before making a purchase. By placing an order through our website, you agree to the terms outlined below.

Return Eligibility

We accept returns within 14 days of the delivery date only if all of the following conditions are met:

  • The item is unused and has not been worn, washed, or altered.
  • The item is in its original packaging with all tags, accessories, manuals, and included materials.
  • The product is free from damage caused by misuse, accidents, improper handling, or normal wear and tear.
  • Proof of purchase (order number or receipt) is provided.

Any item that does not meet these conditions may be rejected and returned to the customer at their expense.

Non-Returnable Items

For health, hygiene, and quality assurance reasons, the following items are not eligible for return or refund:

  • Used pet products
  • Opened or damaged products
  • Personalized or custom-made items
  • Gift cards
  • Sale, clearance, or promotional items
  • Products marked as “Final Sale”
  • Items damaged after delivery due to customer use or improper care

Damaged, Defective, or Incorrect Orders

If you receive an incorrect, defective, or damaged item, please contact us within 48 hours of delivery. Your request must include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Failure to contact us within 48 hours may result in your claim being denied. We reserve the right to determine whether a replacement, store credit, or refund is appropriate after reviewing the submitted information.

Return Shipping

Customers are responsible for all return shipping costs, unless the return is approved due to our error (such as receiving the wrong item).

We strongly recommend using a shipping service with tracking. Pet Foundry is not responsible for lost, stolen, or damaged return shipments.

Original shipping charges are non-refundable.

Refund Process

Once your returned item is received, inspected, and approved, refunds will be processed to your original payment method.

Please note:

  • Refunds may take 5–10 business days to appear depending on your financial institution.
  • Shipping charges are non-refundable.
  • A restocking fee of up to 20% may be deducted from eligible returns to cover inspection, processing, and restocking costs.
  • Refunds will not be issued for products that fail to meet our return requirements.

Exchanges

We do not offer direct exchanges. If your return is approved, you may place a new order for the desired item.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processing or shipped and can no longer be canceled. Refusing a shipment does not automatically qualify you for a refund.

Delivery Issues

Customers are responsible for providing a complete and accurate shipping address.

Pet Foundry is not responsible for delays, failed deliveries, or lost packages resulting from:

  • Incorrect or incomplete shipping information
  • Carrier delays
  • Weather events
  • Customs processing
  • Other circumstances outside of our control

Fraud Prevention

To protect our customers and business, Pet Foundry reserves the right to deny returns, refunds, or cancellations if we believe a request is fraudulent, abusive, or violates this policy.

Policy Changes

Pet Foundry reserves the right to modify or update this Return & Refund Policy at any time without prior notice. The policy in effect at the time your order is placed will apply to your purchase.

Contact Us

If you have any questions regarding this policy or need assistance with your order, please contact our customer support team. Be sure to include your order number so we can assist you as quickly as possible.