Shipping Policy

shipping policy

Last Updated: [7/2026]

At Pet Foundry, we work hard to process and ship orders as quickly as possible. By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully received.

Processing times may be extended during holidays, sales events, product launches, inventory updates, or periods of unusually high order volume.

Processing times are estimates only and are not guaranteed.

Once an order has entered processing, it cannot be modified or canceled.

Shipping Times

Estimated delivery times are provided for convenience only and should not be considered guaranteed delivery dates.

Actual shipping times may vary depending on:

  • Carrier delays
  • Weather conditions
  • Customs inspections
  • High shipping volumes
  • Supply chain disruptions
  • Local delivery issues
  • Government actions
  • Other events beyond our reasonable control

Pet Foundry is not responsible for shipping delays caused by third-party carriers or circumstances outside our reasonable control.

Tracking Information

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to appear after the shipping label has been created.

A delay in tracking updates does not necessarily indicate that your package has been lost.

Delivery Delays

While we understand delays can be frustrating, delayed delivery alone does not automatically qualify an order for a refund, replacement, or cancellation.

We ask customers to allow reasonable additional transit time before reporting a package as lost.

Lost Packages

If a package appears to be delayed, customers should first:

  • Review the tracking information.
  • Wait for additional tracking updates.
  • Contact the shipping carrier directly.
  • Allow additional time for delivery when advised by the carrier.

If a shipment is confirmed by the carrier as lost in transit, please contact us. We will review each case individually and determine an appropriate resolution, which may include a replacement, store credit, or refund where required by law.

Delivered Packages

If tracking indicates that a package has been delivered to the shipping address provided at checkout, the order will generally be considered fulfilled.

Customers who believe a delivered package is missing should:

  • Check around the delivery location.
  • Ask household members or neighbors.
  • Contact the shipping carrier.
  • Wait up to 48 hours, as some carriers scan packages before final delivery.

Pet Foundry is not responsible for packages lost or stolen after delivery confirmation by the carrier, except where required by applicable law.

Incorrect Shipping Address

Customers are solely responsible for providing a complete and accurate shipping address.

Pet Foundry is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information.

If an order is returned due to an address issue, customers may be required to pay additional shipping charges before the order is reshipped.

Returned Shipments

Orders returned to Pet Foundry due to refusal of delivery, failure to claim a package, or an incorrect shipping address may be subject to additional shipping fees or restocking fees before reshipment or refund, where permitted by law.

International Shipments

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their local authorities.

Pet Foundry has no control over customs processing times and cannot guarantee delivery dates for international shipments.

Shipping Damage

If your order arrives visibly damaged, please contact us within 48 hours of delivery and include clear photographs of:

  • The shipping box
  • The product
  • The shipping label
  • Any visible damage

Claims submitted after this period may not be eligible for review.

Limitation of Liability

To the fullest extent permitted by law, Pet Foundry shall not be liable for shipping delays, missed delivery estimates, carrier errors, customs delays, weather-related disruptions, or other events beyond our reasonable control.

Any remedies provided for shipping-related issues will be limited to those required by applicable law or otherwise determined by Pet Foundry after reviewing the specific circumstances.

Policy Updates

Pet Foundry reserves the right to update or modify this Shipping Policy at any time. The version posted on our website at the time an order is placed will apply to that order.